Privacy Policy

1. Data Controller

1.1. The controller of personal data is the company:
Hold My Neon Karolina Pełka
ul. Polna 7B
47-161 Rożniątów
1.2. Contact regarding personal data: contact@holdmyneon.com.

2. Scope of processed data

In connection with use of the online store, the following data are processed:
• first and last name
• email address
• phone number (if provided)
• delivery address
• billing address (if required)
• invoice details (if applicable)
• technical data (e.g. IP address, cookies)

3. Purpose and legal basis for data processing

Personal data are processed for the following purposes:
3.1 Order fulfillment (sales agreement)
Legal basis: Article 6(1)(b) GDPR (processing necessary for the performance of a contract)
3.2 Tax and accounting obligations
Legal basis: Article 6(1)(c) GDPR
3.3 Handling complaints and claims
Legal basis: Article 6(1)(f) GDPR (the controller’s legitimate interest)
3.4 Newsletter (email marketing)
Legal basis: Article 6(1)(a) GDPR (consent)
The user may unsubscribe from the newsletter at any time via the link in the email message or by contacting the controller.
3.5 Marketing and analytics
The store may use tools such as Google Analytics, Google Ads or Meta Pixel.
In such a case, the legal basis for processing will be:
• the user’s consent (marketing cookies)

4. Data recipients

Personal data may be transferred to:
• payment operator: Przelewy24
• courier companies (delivery of orders)
• accounting service provider
• hosting and IT infrastructure provider (e.g. Hostido / WordPress provider)
• providers of the WooCommerce store system and plugins
• newsletter system provider

5. Data retention period

Data are stored for:
• order data: up to 5 years (tax obligations)
• complaint data: until claims become time-barred
• newsletter data: until consent is withdrawn
• technical data (cookies): according to browser settings or until they expire

6. Rights of the data subject

Every person has the right to:
• access their data
• rectify them
• erase data
• restrict processing
• object to processing
• data portability
• lodge a complaint with the President of the Personal Data Protection Office (UODO)

7. Cookies and tracking technologies

The store uses cookies for:
• proper functioning of the store (technical cookies)
• handling carts and orders
• statistics and traffic analysis
• marketing activities
The user may change their cookie settings in their browser at any time.

8. Voluntary provision of data

Providing personal data is voluntary, but necessary to fulfill an order or use store functions (e.g. the newsletter).

9. Changes to the Privacy Policy

The Controller reserves the right to amend this Privacy Policy in the event of technological, legal or organizational changes. The current version is always published on the store website.