HoldMyNeon · Help Center

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Custom designs
Text, logos, fonts, sizes and artwork orders
8 articles
Orders & shipping
Track your order, delivery times, express options
6 articles
Returns & refunds
Return process, quality guarantee, refund timelines
4 articles
Installation guide
Mounting, wiring, dimmer setup, safety tips
5 articles
Product care
Cleaning, storage, energy use, lifespan
4 articles
Wholesale & business
Bulk pricing, B2B partnerships, white-label
3 articles
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Contact channels
Email support
info@holdmyneon.com
Online
Studio visit
Warsaw, Polska
Support status
All systems operational
Avg. first replyUnder 4 hrs
Resolution timeSame day
Satisfaction4.9 / 5
Hours (CET)Mon–Fri 9–18
Quick answers
How long does production take?+
Most custom signs are ready in 5–7 business days. Express production available at checkout.
Czy wysyłasz za granicę?+
Yes — worldwide with standard and express options. Delivery times vary by destination.
Can I fully customize the design?+
Absolutely. Submit your text, logo, or artwork and we'll create a digital proof before production.
What's your return policy?+
Non-custom items: 14-day return window. Custom signs covered by our quality guarantee — defects replaced free.
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